Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: Your name, email address, phone number, and mailing address.
• Case Information: Details about your dispute, including the names of creditors or debt collectors involved, account numbers, and the nature of alleged violations.
• Documents and Information You Send Us: Files you upload through our intake form (e.g., collection letters, credit reports, account statements) and any other information you provide to us directly.
• Payment Details: Billing information processed securely through Stripe. We do not store your full card number on our servers.
• Communications: Emails, messages, or other correspondence you send us.
• Basic Site and Device Information: IP address, browser type, pages visited, and time spent on pages — collected automatically via standard web analytics.

2. SMS / Text Message Communications

• Message frequency varies, up to 5 messages per week.
• Message & data rates may apply. Contact your wireless carrier for details.
• To opt out: Reply STOP to any text message you receive from us. You will receive one confirmation message and no further messages will be sent.
• To opt back in: Reply START.
• For help: Reply HELP, or email hello@hiremonay.com.
• Consent is not a condition of purchase. You are not required to consent to receive text messages to purchase any of our services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

3. How We Use Your Information

We use the information we collect to:

• Answer your inquiry and determine whether we can assist you
• Schedule and hold appointments
• Deliver our services, including arbitration preparation and case management
• Send service messages about your case, including appointment reminders, case updates, and replies to your inquiry
• Process payments and send receipts
• Meet our legal obligations
• Improve our website and service offerings

4. Sharing of Your Information

We do not sell your information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our website, processing payments, or sending communications (e.g., Stripe for payments, Resend for email delivery). These providers are contractually obligated to keep your information confidential.
• Legal Requirements: If required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Monay & Company, LLC d/b/a Monay & Associates, our clients, or others.
• With Your Consent: For any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Case-related documents and records are typically retained for a minimum of five (5) years following the close of your matter.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (such as analytics pixels) to enhance your browsing experience, analyze site traffic, and understand how visitors use our site.

To turn off cookies, open your browser settings and look for the cookies or privacy section. In Chrome: Settings → Privacy and Security → Cookies and other site data. In Firefox: Options → Privacy & Security → Cookies and Site Data. In Safari: Preferences → Privacy → Block All Cookies. Note that disabling cookies may affect how some parts of this site work.

7. Security

We use industry-standard technical and organizational measures — including encryption in transit and access controls — to protect your information from unauthorized access, disclosure, alteration, or destruction. No system is completely secure, and we cannot guarantee absolute security. If you have a security concern, contact us at hello@hiremonay.com.

8. Your Rights

You may, at any time:

• Unsubscribe from text messages by replying STOP to any message we send.
• Unsubscribe from email communications by clicking "unsubscribe" in any email or contacting us directly.
• Update or correct your information by emailing hello@hiremonay.com.
• Request deletion of your personal information (subject to legal retention obligations) by emailing hello@hiremonay.com.
• Lodge a complaint with your applicable state data protection authority.

For any of the above, email hello@hiremonay.com and we will respond within a reasonable time.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: