Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: Name, email address, phone number, mailing address, and state of residence.
• Case Information: Details about your dispute, including the name of creditors or debt collectors involved, account numbers, and the nature of alleged violations.
• Documents: Files you upload through our intake form (e.g., collection letters, credit reports, account statements).
• Payment Information: Billing details processed securely through our payment processor (Stripe). We do not store your full card number on our servers.
• Communications: Emails, messages, or other correspondence you send us.
• Usage Data: IP address, browser type, pages visited, and time spent on pages — collected automatically via standard web analytics.

2. How We Use Your Information

We use the information we collect to:

• Evaluate your case and determine whether we can assist you
• Provide arbitration preparation, case management, and related advocacy services
• Process payments and send receipts
• Send case status updates, documents, and important notices
• Respond to your inquiries and provide customer support
• Send follow-up communications regarding your case or our services (you may opt out at any time)
• Improve our website and service offerings

3. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our website, processing payments, or sending communications (e.g., Stripe for payments, Resend for email delivery). These providers are contractually obligated to keep your information confidential.
• Legal Requirements: If required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Monay & Associates LLC, our clients, or others.
• With Your Consent: For any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Case-related documents and records are typically retained for a minimum of five (5) years following the close of your matter.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand where our visitors come from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site may not function properly without cookies.

6. Security

We implement commercially reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention obligations)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
• Lodge a complaint with your applicable state data protection authority

To exercise any of these rights, please contact us at hello@hiremonay.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: